Terms and conditions

Last updated September 02, 2023

We are Anglia Cabs LTD doing business as Ride (‘Company’ , ‘we’ , ‘us’ , or ‘our’), a company registered in the United Kingdom Company number 14450134 Registered office address 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

We operate the website http://ridecambridge.com  (the ‘Site’),  the mobile application Ride(the ‘App’), as well as any other related products and services that refer or link to these legal terms (the’ Legal Terms’) (collectively, the ‘Services’)

You can contact us by phone +441223666555 e-mail at info@ridecambridge.com or by mail to Regus, Vision Park, Histon, Cambridge, Cambridgeshire, CB24 9AD, United Kingdom

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of any entity(‘you’), and Anglia Cabs LTD, concerning your access to and use of the services. You agree that by accessing the Services you have read, understood, and agreed to be bound by all these Legal Terms. IF YOU DO NOT AGREE WITH ALL THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time-to-time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time.  We will alert you about any changes by updating the ‘last updated’ date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to you or register for the services.

We commend they do print a copy of these Legal Terms for your records.

Set out below are the Terms and Conditions by which we conduct our business with the Client. We will always try to be fair and reasonable to our customers and promote goodwill where possible. Whilst we will exercise all due care and consideration to carry out Client and/or Passenger instruction we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.

Transport of Goods
All parcels, packages and goods are taken at customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.

Right to Refusal
We reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.
We may charge for any costs involved.

Quotes
All quotes, where given, are approximate or fixed depending on the service requested and according to an estimate of miles and time incurred by driver, time of day of travel, demand and type of vehicle required to do a specific journey.

Charges
We will calculate fares based upon mileage incurred, time and out of pocket expenditure.
The charge rate will vary according to the type of vehicle/service required for the journey.
Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, We reserve the right to charge the Client for any extra mileage and time

Surcharges
We reserve the right to apply a surcharge to:
– Airport and station pick-ups
– out of area to out of area journeys.
– airport and station pick-ups.
– Christmas, New Year, and other Bank Holiday journeys
– additional stops on route
– Peak hours.

– Extra Demand

Cancellations
We assumes a journey / booking request is still valid until: -

1. A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of We receives confirmation by the member of staff that it is cancelled.
2. Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey We may charge for any costs incurred until the time when it is apparent that We have been satisfactorily informed of a cancellation of booking or We have been unable to contact the Passenger.

Usually there would be no charge for a journey cancelled prior to dispatch.

Where a journey is cancelled after the driver has been dispatched the Client may  be liable for a charge.
Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged
Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a cancellation charge.

Airport Pickup (Parking Charges)
All London airports and other airports now make a drop off charge, to anyone dropping off passengers to the airport. This charge will be passed on the customer at the rate the airport levies this charge. All airport pickups will incur a parking charge, which we try and minimise by arranging a predetermined pickup time and keeping an eye on the flight landing time. however, where the car park charge is levied at, this will be pass on to the customer. As these charges are variable, we cannot build them into our pricing structure and be added to the journey cost at the end of the journey.

Waiting time
Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstances beyond their control, the Client will be liable to pay us for the waiting time.

Cancellation Charge
Usually there would be no charge for a journey cancelled prior to dispatch. After we have dispatched a driver and the driver has arrived at the pickup location specified by the passenger the driver will wait 5 minutes for the passenger which is a grace period. After passing 5 minutes the driver has the right to cancel the ride and the passenger will be liable to pay a cancellation fee of £4

Airport Pickup need to be cancelled 2 hours before the agreed pick-up time to be eligible for free cancellation and a full refund. 

Congestion Charge
Transport for London (TFL) has decided to levee a congestion charge to all private hire vehicle. The customer is liable for this charge and will be add to the journey cost. sometimes this will be done at the end of the journey.

Variation
We will try to carry out a journey in a way the Passenger requests, e.g., route variation unless we have written instructions not to do so by the account holder.

Security of the account
It is the responsibility of the Client to ensure adequate security to ensure that the facility is not abused.

Payment

The Client undertakes to pay invoices within the payment terms on the account application.

Overdue amounts may incur interest at 2.5% above base lending rates.

Limitations of Liability

In no event will we or our Directors, Employees, or agents be liable to you or any third party for any Direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the (1) month period prior to any cause of action arising.

User data

We will maintain certain data that you transmit to the services for the purpose of managing the performance of the services, as well as data relating to your use of the services. Although we perform regular routine backups of data. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Electronic communications, transactions, and signatures.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via e-mail and on the Services, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and the electronic delivery of notices, Policies, and records of transactions initiated or completed by us or via the Services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or any other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Contact us.

To resolve a complaint regarding the Services or to receive further information regarding use of the services, please contact us at:

Anglia Cabs LTD

Regus, Vision Park

Histon, Cambridge CB24 9AD

United Kingdom

Phone: +441223666555

info@ridecambridge.com